FAQs

Our most frequently asked questions on the site:

What is ITN Source?

ITN Source is a business division of ITN Ltd, and is the world's leading provider of professional video content, containing over 1 million hours of iconic footage captured over three centuries. From news to drama, celebrity, comedy, music, wildlife, natural history and film, and growing at a rate of over 20 hours a day, ITN Source is the most diverse commercial archive in the world.

ITN Source represents the world's largest collection of moving image libraries including, Reuters, ITN, ITV, New Classics, FOX News, FOX Movietone and other specialist collections. Our advanced digital website offers users the convenience of searching for, viewing, downloading and purchasing iconic and captivating footage at the touch of a button.

With headquarters in London, ITN Source has sales offices across the globe in New York, Berlin, Paris, Sydney and Tokyo.

Back to top

Can ITN Source supply other copyrighted material?

Material will not to be supplied to customers without prior written consent from the copyright holder. A handling fee will be applied.

Back to top

Can ITN Source supply sports footage?

ITN Source is a rich source of sports material. Setanta Sports News archive is a vast collection of sports news footage and exclusive interviews with sporting stars. Our newsreel collections include a wealth of material relating to football, cricket, golf, rugby, horseracing, athletics as well as obscure and often bizarre sports. The ITN collection includes a lot of sports news material including sports interviews, "off the field" stories, training sessions and images of sports men and women. For further information please contact us.

Back to top

What is in "Stock Footage"?

Stock Footage offers our creative users an inspiring and accessible source of moving imagery. It features individually selected and creatively key-worded clips (or stock shots), covering a variety of genres, themes and moods extracted from across ITN Source's extensive collection of footage libraries. Stock Footage clips are all mute. The aim is to help you find the right content for the right idea as easily as possible.

Back to top

What are the Compilations?

Every imaginable type of image from a range of subjects can be found within ITN Source. For convenience, many of these images are grouped into themed Compilations. The Compilations are essentially pre-packaged samples designed to provide a quick snapshot of what we hold relating to a specific subject. There are currently nearly 400 Compilations and most of them can be viewed online with a watermarked QuickTime preview available for free download.

Back to top

Do you have a stills service?

ITN Source focuses on licensing moving footage.

Back to top

What if I can't find what I want?

You can conduct your own research via the website search page. Each item is logged in a shotlist, that consists of a description of the shots, a résumé of the story, location details and source details. These shotlists can be easily retrieved and the search engine operates a free text search. Alternatively, check out our search tips.

You could also have a look at our themed Compilations.

If you are still having difficulty, please contact the Sales Operations team for advice.

Back to top

Can I search the database in different languages?

No. At present, the database is available in International English and does not recognise American English spellings. For example, searching for "color", "defense" or "organization" will not, respectively, give results for "colour", "defence" or "organisation".

Back to top

Why can't I play video from this site?

To play the videos on the site you need up-to-date video software and a computer that supports video.

Flash and QuickTime are needed to view the free preview clips on the site.

Flash player
Download Flash Player for IE from: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
Download Flash Player for Mozilla Firefox from: https://addons.mozilla.org/firefox/plugins/

Windows Media player
Download Windows Media Player for free from: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology.

Back to top

Does the material contain sound?

Not all of the material on the ITN Source site contains sound.

Back to top

What internet browser is recommended for use with this site?

The minimum requirements for use with this site are:

Windows XP: IE 7.x
Windows XP: Firefox 2.x
Mac OS X: Safari
Mac OS X: Firefox 2.x

However, we recommend you use:
IE8
Firefox 3.5
Safari 4

Back to top

Can I use footage that features reporters?

Reporter's commentary and pieces into camera are available to view on the site and help to place the item in context. Release of such footage requires editorial approval and requests should come in writing to the Sales Operations team.

Back to top

I have appeared in a news bulletin and would like a personal copy, how can I get one?

ITN Source is inundated with requests from members of the public, but unfortunately we simply do not have the resources to provide copies of news bulletins for personal use. However, you can view recent news item on our website.

Back to top

What is the Card Verification Code?

This is a security feature for credit or debit card transactions, which gives increased protection against credit card fraud.

Back to top

Where can I find the Card Verification Code (CVC)?

It depends on the type of card you are using.
For American Express cards, it is the four digit number on the front side of the card, above the card number. It is printed flat, not embossed like the card number.
For MasterCard and Visa, the CVC is on the reverse of the card. It is the last 3 digits shown on the signature strip.

Back to top

Mon panier

Your basket is empty