Get your questions answered... please see answers to the most frequently asked questions below.

Do you have a question which is not answered below? Please contact your global representative for free sales assistance.

  • Why can't I play video on this site?

    To play the videos on the site you need up-to-date video software and a computer that supports video. Flash and QuickTime are needed to view the free preview clips on the site within shotlists.

    Flash player Download Flash Player for IE from: http://get.adobe.com/flashplayer/

    Windows Media player Download Windows Media Player for free from: http://windows.microsoft.com/en-US/windows/download-windows-media-player

    The videos on the home page are MP4's, so they're iPad friendly. We are working on updating all our previews to be tablet friendly over the coming months.

  • What Internet browser is recommended for use with this site?

    The minimum requirements for use with this site are:

    Windows XP: IE 10.x
    Windows XP: Firefox 27.x
    Mac OS X: Safari
    Mac OS X: Firefox 27.x

    However, we recommend you use:
    Firefox 27
    Safari 6


  • Can I download a preview video?

    If you wish to download a free preview clip, you can do so by clicking the "Download Preview" button related to the clip on the website or in your ClipBin. Viewing clips online is free of charge, saving you technical charges for screeners.

    If no option for "Download Preview" is available, please contact your account manager, as the material maybe restricted. If you wish to licence and download your order, go to your ClipBin or Shopping Basket and follow the on-screen instructions.

  • Why is there no preview video for a clip?

    Not all clips will have a preview video available on the website. This may be for several reasons for this.

    If the preview video is not available for clips within a digitised shotlist the clip may be restricted or a 3rd party copyright. If the clip shows as "Rights Managed" it will be restriced and may not be available for licensing.

    If the clip is listed as "No resale" it's a 3rd party copyright, so please speak to your account manager on how to obtain the material in question.

    If the shotlist has no preview available and appears under the "no preview available" tab of your search results, then no video file exists.

    Please speak to your account manager about the costs involved to obtain a viewing copy of this footage and any possible rights restriction.

  • How do I view a clipbin shared with me?

    To view a clipbin please log in, go to "my account" then click first on the "my clipbins" icon at the top of the screen, then go to "Shared With Me" tab.

    See the video above "How to view a clipbin shared with you" for further assistance

! This clip is an original ITN news report, or rushes package. Please read our Disclaimer

!This clip is an original Reuters news report, or rushes package. Please read our Disclaimer